Artificial Intelligence And Covid 19 Pandemic Homework Answer

Answer :

Artificial Intelligence (AI)

Introduction

Artificial intelligence is a technology concerned with building smart machines capable of performing tasks that typically require human intelligence. It is a rapidly advancing technology, made possible by the Internet that may soon have significant effects on our everyday lives (Žarković & Stojković, 2017).  AI has been an integral part of SAS software for many years. With technological advancement, we are closely related to AI, whether we look at Siri, Alexa, or Watson. More and more companies are investing in machine learning, and AI is famous in the IT sector and has widened its sphere in medicine, law, and business sectors. 

1.0. Artificial Intelligence (AI) and Regulatory Framework during the covid-19 pandemics. 

The COVID-19 pandemic has put a significant brake on societies and their resources. It has deeply affected the healthcare system, and workers, people in business are the main characters whose work is hampered. 

Cogito Leading Artificial intelligence (AI) Company in Australia

Cogito is one of Australia's leading Artificial intelligence (Ryan, et al. 2019).  It plays an important role in Artificial Intelligence (AI) and Regulatory Framework during the COVID-19 pandemic to support and enhance customer services. The company takes millions of voice calls daily. Artificial intelligence software analyzes the human voice and provides real-time guidance and enhances behaviour.

1.1. Current Artificial Intelligence (AI) and Regulatory framework relating to COVID-19 pandemic.

Cogito is an Australian company founded by Dr Sandy and Joshua. The company shows the best example of the behavioural version that enhances customer support services. The company operates on Artificial intelligence norms and enhances customer collaboration for phone professionals (Ryan, et al. 2019). Cogito’s Customer intelligence software is working efficiently in COVID 19 pandemic times by helping customer service providers communicate more clearly and solve customers' queries in Pandemic times. 

At Cogito, artificial intelligence acts as a meter to detect how the call is going, and it also helps agents adapt and adjust their tone during the call time. The software’s algorithm helps to analyses the conversation between the representatives and customers. This helps in monitoring different aspects and the dynamics of the call between the customers and agents.

1.2. Skills and ethics relating to the COVID-19 pandemic

Cogito Company has announced The AI Coaching System to help and support customers in pandemic times. The new software has to enhance call-centre agents' work performance in real-time. This also aims to measure and honour skills like phone etiquette to help customers (Ogidan, Dimililer & Ever, 2018). Cogito incorporates real-time emotional intelligence software known as Artificial Intelligence and machine learning to optimize voice calls. The software also helps in assisting call centres for better engagement with their customers. The same has helped in the pandemic times. The software also helps in Speed, pauses, and volume of the communication between agents and customers.

1.3. Values of studying ethics and regulatory framework relating to COVID-19 pandemic

The COVID-19 has led to three types of AI contributions in developing science-based treatment in the COVID-19 scenario. First, machine learning has helped scientists search through the overwhelming amount of research related to COVID-19 to help them find treatment. For example, Allen Institute for AI, accompanied by several research organizations (Sunkin, et al. 2012). Australian companies have taken into account the deliberate infection of healthy volunteers. 

Cogito Company has incorporated real-time emotional intelligence software known as Artificial Intelligence and machine learning to optimize voice calls. This helps the customer support system software's inefficient working and monitors the speed and volume in the conversation, which leads to smooth working. 

Accenture is one of the leading Artificial intelligence in Australia (Klun, 2008).  Accenture has played an important role in Artificial Intelligence (AI) and Regulatory Framework during the COVID-19 pandemic with his 3 data & AI investments to prioritize COVID-19 recovery.

RESEARCH REPORT

• Organizations are looking at simplifying their systems and vendor ecosystem (Wilson, Daugherty, & Bianzino, 2017).
• Cloud is now a catalyst for the strategic use of data, analytics, and AI with an opportunity to scale flexibly.
• To build trust in AI programs, you need to enable a culture of confidence and individual empowerment.