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CHCCOM003 Workplace Communication Strategies Questions Homework Answer

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Question :

Assessment Cover Sheet

Qualification Title	CHC52015 Diploma of Community Services
Unit Code	CHCCOM003
Unit Title	Develop Workplace Communication Strategies.

Assessment Task 1: Questions

Question 1

List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting.

Answer

Internal: Internal stakeholders are people who work as board members, staff, volunteers or donors for your organisation. The two internal stakeholders who consider  determining information needs for community service settings are : Broad members volunteers Broad members Board members is an elected member in organization board of directors or supervisory board. The main role of board members is they are trustees who lead the organisation, by adopting sound, ethical, legal and financial governance policies and by ensuring that the non-profit sector has adequate resources to advance its mission. Volunteers Volunteers is a group of people within a community participates on a voluntary basis in social, charitable and environmental activities. In fact, its nature and essence relate to the human need to support others and promote social issues. External: External stakeholders a people who are impacted by our work as clients/constituents, community partners, and others. The prospects of both groups are important.   Clients Community partners Clients Clients are stakeholders in a business because the quality of service/products and their value influences them. Clients  depend on the company to provide a product or service. They support the company with every purchase they make, and each purchase also shows the company what products and services it needs to invest in. Customers are helping to guide the direction of a small business. Community partners Community partners are non-profit organizations, public agencies, government offices, schools and certain private businesses where students provide community service as an integral part of their academic year.  Community partners help to acquire a highly motivated entry level workforce. It helps to organization image and visibility by providing a valued community service.

Question 2

Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies.

Answer

I believe that without competitors organisations are not get any development . it is important to identify the organisations competitors because to knowing who is the organistion  competitors and what they are offering that can help us to make organisation products, services and marketing stand out. Organisation use this knowledge to create marketing strategies that take advantage of our competitors weakness and improve our own business performance. I think competitors is very much important for the benefit of organisation because competition is a boost of innovation as well as it helps to business identify consumers need and than develop new services or products to meet  them.

Question 3	Describe two examples of special communication needs that may arise with personnel or clients in community services settings.
Answer	Example one:
Example two:

Question 4	For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media.
Answer	Medium one: Appropriate: Inappropriate:
Medium two: Appropriate: Inappropriate:

Question 5	Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations.
Answer	Political factor: Impact: Economic factor: Impact: Social factor: Impact: Technological factor: Impact:

Question 6	Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan.
Answer

Question 7	Identify one community service organisation’s and describe the communication structure or hierarchy within it.
Answer	Organisation: Structure/Hierarchy:

Question 8	Explain the difference between an official communication channel and an unofficial channel and provide an example of each.
Answer

Question 9	Research a community service organisation of your choice. Conduct a SWOTanalysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis.
Answer	STRENGTHS	WEAKNESSES
OPPORTUNITIES	THREATS
Recommendations:

Question 10	Identify two processes for adapting communication strategies to suit different contexts.
Answer

Question 11	Describe two protocols that support effective written and oral communication.
Answer

Question 12	Identify two key principles and two key practices of mentoring and coaching.
Answer	Mentoring Coaching Principle 1 Principle 1 Principle 2 Principle 2 Practice 1 Practice 1 Practice 2 Practice 2

Question 13	Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy.
Answer	Reason one: Reason two: Step one: Step two:

Question 14	Explain what a conflicting interest is and provide one example.
Answer

Question 15	Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans?
Answer

Question 16	Identify two possible communication barriers, restraints or difficulties that should be considered in a communication plan and give an example for each.
Answer

Question 17	Describe two elements that should be included in any consideration of financial implications in a communication plan.
Answer

Question 18	Give two reasons for why an organisation’s crisis communication plan might be implemented.
Answer

Question 19	Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols.
Answer

Question 20	Briefly explain why it is important to present information to staff regarding communication strategies, protocols and organisation standards.
Answer

Question 21

Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives.

Answer

Networking means recognizing and exploiting valuable connections in order to achieve things and a goal it is important to maintain work related networks and relationship to meet organisation objectives because Workplace tangents are interrelated and intertwined as they share a coefficient of relationship with each other in the conduct of organizational activities. Maintaining work-related networks contributes to facilitating working methods and organization. In addition, they can significantly enhance internal organizational relations and contribute to the performance of fewer conflicts. Maintaining work-related networks that reflect effective organizational performance creates a sense of common destiny and cohesion.

Question 22

Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals.

Answer

I think it is important to develop a range of communication strategies because to meet an organisation goal and needs  transparent and clear communication within an organization ensures that all staff, from senior management to entry-level employees, are aware of the company's priorities and culture, as well as how it introduces itself to consumers and clients. Communications are considered to be the center of all activities in all workplaces because they effectively connect and coordinate activities to achieve organizational purposes. Lack of communication can pose different threats in the organization, such as interpersonal conflicts, communication gaps, low performance, lower levels of accountability that can affect organizational performance and image in a prominent way. It is therefore important to develop a communication plan so that challenges and obstructions can be addressed and organizational objectives can be properly met.

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