CHCMGT005 Facilitate Workplace Debriefing And Support Processes Homework 1 Answer

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Question :

CHCMGT005 Facilitate workplace debriefing and support processes 

Homework 1 Underpinning knowledge questions

Case Scenario 1
Katia is a waitress aged in her 20s who comes into the Alcohol and other Drugs service center in Darlinghurst Sydney seeking help. This is the first time Katia has been to the service and Angie start to take down the client’s history . Katia tells Angie that she has been using crystal methamphetamine for the past six months but has used other drugs every now and then but now it's mostly crystal methamphetamine.
Katia's crystal methamphetamine use has recently escalated and she has been using every day for the past 2 weeks.
Katia tells Angie that she has not slept or eaten much during the last 2 weeks and has only turned up for work twice. She says she is struggling to function at work and has had many ‘cautions’ issued by her boss about her work ethics and workplace behavior. Katia says “I know I am going lose my job”, 
"I don't know who I am or what I am doing anymore". 
Katia tells Angie she is feeling overwhelmed and can't cope ..."l got so desperate last night that I tried to cut my wrists" “but I didn’t do it right”, She shows Angie the cuts on her wrists and says "Now I know how to do the job properly”. 
Katia jumps up and grabs a photo frame off the wall, smashes the glass in the frame and uses one of the shards of glass to slit her left wrist. Angie is shocked at the speed to which this incident occurred but tries to speak calmly to Katia and administers first aid by putting Katia’s right hand on her bleeding wrist until she can apply a glove and apply pressure on Katia’s left wrist to stop the bleeding, then calls for assistance to send for emergency services.

  1. Provide at least five examples of how Angie’s mental health and emotional wellbeing can be monitored to identify any mental health issues that may require support after this traumatic incident? (Min 100 words)
  2. How could Angie’s manager ensure that any emotional support services offered to Angie after the critical incident where appropriate to her cultural and diverse needs as a proud Torres Strait Islander? (Min 100 words)
  3. What types of monitoring strategies could be used to assess Angie ‘s readiness to go back to her work role and responsibilities after the critical incident? List some strategies that could be put in place to ensure this transition back to work was manageable for Angie? (Min 100 words)
  4. After the critical incident that occurred at the centre the organisation has decided to review its workplace health and safety policies and procedures. (Min 100 words)

a. List at least 3 current strategies that many organisations integrate into work contracts that supports employees mental health through risk minimisation.

b. List 3 ways the organisation can meet its obligations to provide workers with a practicable approach to critical incidents in the workplace.

5. The organisation is planning a structured debriefing session for this critical incident that occurred in the service centre. 

a. What should be involved in this planning

b. List some debriefing techniques that might be used for the staff involved in this group debrief

c. How can the facilitator ensue a safe environment for the debrief and specifically for Angie

d. Provide at least 3 questions that can be asked in the debrief that will assist in exploring staff concerns

e. What tools can the debriefing facilitator use to identify indications of mental health risk of the group

f. What documentation should be completed for this debrief

g. How will the organisation respond to additional support needs of Angie after this critical incident including any external referral sources

6. What is the likely long term impact of this critical incident on Angie and how will this be monitored by management and acted on where required? (Min 100 words)

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Answer :

Case Scenario 1
Katia is a waitress aged in her 20s who comes into the Alcohol and other Drugs service center in Darlinghurst Sydney seeking help. This is the first time Katia has been to the service and Angie start to take down the client’s history . Katia tells Angie that she has been using crystal methamphetamine for the past six months but has used other drugs every now and then but now it's mostly crystal methamphetamine.
Katia's crystal methamphetamine use has recently escalated and she has been using every day for the past 2 weeks.
Katia tells Angie that she has not slept or eaten much during the last 2 weeks and has only turned up for work twice. She says she is struggling to function at work and has had many ‘cautions’ issued by her boss about her work ethics and workplace behavior. Katia says “I know I am going lose my job”, 
"I don't know who I am or what I am doing anymore". 
Katia tells Angie she is feeling overwhelmed and can't cope ..."l got so desperate last night that I tried to cut my wrists" “but I didn’t do it right”, She shows Angie the cuts on her wrists and says "Now I know how to do the job properly”. 
Katia jumps up and grabs a photo frame off the wall, smashes the glass in the frame and uses one of the shards of glass to slit her left wrist. Angie is shocked at the speed to which this incident occurred but tries to speak calmly to Katia and administers first aid by putting Katia’s right hand on her bleeding wrist until she can apply a glove and apply pressure on Katia’s left wrist to stop the bleeding, then calls for assistance to send for emergency services.

1. Provide at least five examples of how Angie’s mental health and emotional wellbeing can be monitored to identify any mental health issues that may require support after this traumatic incident? (Min 100 words)

It is important to note that an for a patient who is a drug addict , her mental health should be monitored in a cautious manner:
  • Monitoring the level of stress faced by the employees
  • Monitoring the level of interaction with the society
  • Monitoring the level of sleep issues
  • Monitoring the degree to which the addict is losing her patience
  • Monitoring the pattern of consumption  and evaluating the degree to which appetite has decreased. 
  • Existence of hypertension, panic or chronic body pain along with skin problems such as rashes and hives. 
  • Issues such as frequent headache or upsetting of stomach.
  • Issues such as greater risk of chronic heart diseases

2. How could Angie’s manager ensure that any emotional support services offered to Angie after the critical incident were appropriate to her cultural and diverse needs as a proud Torres Strait Islander? (Min 100 words)

It is important for Angie’s manager to inform her about the manner in which there have been instances such as the violent outrage. It is also important for the manager to impart appropriate training to Angie in order to enable her to manage her activities in an efficient manner. As a proud Torres Strait Islander, it is important to take into account the cultural values and heritage which must be considered while evaluating the support services which should be offered to her in order to educate them about the aspects such as managing mental health patients while imparting training and education. 

3. What types of monitoring strategies could be used to assess Angie ‘s readiness to go back to her work role and responsibilities after the critical incident? List some strategies that could be put in place to ensure this transition back to work was manageable for Angie? (Min 100 words)

There are various monitoring strategies which can be implemented by Angie in order to determine how the monitoring strategies can be implemented. This involves monitoring the level of stress of Angie and understanding the extent to which she would be ready to go back to work after the incident. The readiness of Angie to the extent in which she is able to communicate with the workers after the incident should also be monitored. It is important to take into consideration the factors such as observing her level of stress at the workplace which she encounters. The fact associated with involvement of the mental state of Angie and her interactions with her colleagues should be taken into consideration. 
Some of the transition activities and tips for managing the same involve highlighting strategies for ensuring better communication at place of work should ensure managing responsibilities in a proper manner. Angie should also report instances of practice and must also account for evidence based practices such as acquiring knowledge and applying the same by discussing with the candidates. 

4. After the critical incident that occurred at the centre the organisation has decided to review its workplace health and safety policies and procedures. (Min 100 words)

5. List at least 3 current strategies that many organisations integrate into work contracts that support employees' mental health through risk minimisation.

6. List 3 ways the organisation can meet its obligations to provide workers with a practicable approach to critical incidents in the workplace. 

A: 
There are various workplace health and safety regulations which must be taken into consideration in order to illustrate the components which includes the following:
  • Providing appropriate training to the workers to ensure their compliance with regulatory measures
  • Developing proper channels of communication for monitoring and supervision of hazards
  • Informing senior officials about aspects such as dealing with patients who are diagnosed with extreme addiction cases and symptoms. 
B: There are various ways in which an organization can meet its obligations in order to provide workers with a high degree of practicable approach towards dealing with critical incidents at place of work. It can also help workers to meet a practicable approach in the following manner:
  •  Assessing the manner in which risks can arise at place of work
  • Ensuring protection of the employees through commitment and enforcement of the laws and regulations
  • Determining the manner in which risks can be eliminated through collaboration with safety officers and senior health practitioners.

5. The organisation is planning a structured debriefing session for this critical incident that occurred in the service centre. 

a. What should be involved in this planning

b. List some debriefing techniques that might be used for the staff involved in this group debrief

c. How can the facilitator ensue a safe environment for the debrief and specifically for Angie

d. Provide at least 3 questions that can be asked in the debrief that will assist in exploring staff concerns

e. What tools can the debriefing facilitator use to identify indications of mental health risk of the group

f. What documentation should be completed for this debrief

g. How will the organisation respond to additional support needs of Angie after this critical incident including any external referral sources


A:
The planning process should involve the manner in which the incident would be outlined to the audience. The planning process also involves debriefing the candidates about the manner in which the critical incident would be highlighted along with illustration of precautionary steps to prevent future occurrence of similar incidents. 
B:
Some of the major factors involved in the process of debriefing are as follows:
  • Reviewing of the event
  • Ensuing clear clarification of the questions which have been raised by the workers
  • Encouraging open interaction and communication
  • Identification of current needs
C:
The facilitator can ensure the existence of a safe environment for the debrief by allowing Angie to illustrate and recall the steps which led to the occurrence of the incident. This would be followed by exchanging the point of views and highlighting the aspects in which the incident should be covered to illustrate about the factors which lead to the occurrence of such an incident.
D: 
The three questions are as follows:
What exactly happened at the place?
What triggered the patient to react in such a drastic and unpredictable manner?
How did you manage to bring things under control?
E:
The most common principles which can be used for debriefing includes factors such as principles of transfer learning, the debriefing model of clinical reasoning and interprofessional form of debriefing. 
F:
There are various documents which need to be completed for the process of debriefing and this includes the name of the researcher, contact information and essential follow up questions. It also includes a note which acknowledges the  participation of the individuals in the study. 

G:
The organization should take into consideration the additional needs of support of Angie by emphasizing on the need of training obtaining feedback from her at regular intervals. The analysis of training needs is also aimed at increasing the focus of learning programs and supporting the degree of progress towards objectives. 
It is also important to determine how Angie would respond in correspondence to various factors such as the degree to which the components of critical analysis of patients would help in understanding the needs of the Angie. 

What is the likely long term impact of this critical incident on Angie and how will this be monitored by management and acted on where required? (Min 100 words)

If the senior management team imparts proper training to Angie, she would be inclined to work with more dedication and would also develop a mature sense of perception towards work. She would also understand the psychology of the patients and this would help her in dealing with the same in a proper manner. 
This would require proper debriefing of the incident and this would be followed by undertaking a detailed analysis to ensure that essential precautions are taken to prevent the occurrence of such event in future. This debriefing would be monitored by the management and would entail that the management practices should be acted on through management.