Assessment Type: Individual Reflection Report— 2,000 words.
Purpose: The individual reflection report allows you to evaluate your knowledge and skills in the course. It is designed to encourage you to take ownership of your learning, performance, and outcomes. This assessment contributes specifically to learning outcomes a, b, c, and d.
Assessment topic: Course Topic Reflection
1. how the readings, class activities, discussions observations and lectures have changed how you communicate at work or life 2. the things your assignment group did well or not so well, and consider what you could do to improve in future group work 3. how you will go from here to become a better communicator
Assignment Format: A title page — Individual KOI cover sheet, signed. No Abstract or Executive Summary or table of contents is required. This report should have a heading and two or more sub headings for each topic. The written text should be right and left justified and double spaced throughout. Please use a single column format.
A minimum of seven scholarly references in the Harvard Anglia style are required in order to pass this assessment. However, for a high mark, you will need to use many more scholarly references. Only one Internet resources will be allowed. It is very important that you assess the internet resource used for credibility.
Single spaced, font Times New Roman 12pt, Calibri 11pt or Arial 1Opt. You are encouraged to use headings and sub-headings along with the use of a table in this assignment.
For the past many years, in perspective to human resource, interpersonal and communication skills have a reliable position as better as a substantial prerequisite for directing successful activities in each work unit's sections. These skills provide improved quality services and also promote reinforcement among peoples (Febrianita, 2019). The course on communication skills is an effective tool to indulge in. It supports sharing knowledge, an extension of cognitive abilities develops confidence and visionary approach for problem-solving, and enhances a creative base (Okoro, 2017). In this study, I have shared my learning experiences and my viewpoints during this course work.
Purpose of Joining the Course
I believe that in our personal, professional and social lives, communication plays an integral role. Communication skills hold the power of speech confined within it. I personally experience that the communication channel is the mode through which I can discover my hidden potentials better. I joined this course to empower myself as a professional by gaining knowledge about various interpersonal and communication skills. I feel that such courses are significant because communication skills are needed in every field. I honestly admit that this course work provided me with depth knowledge of communication, its different ways: verbal, non-verbal, intrapersonal skills and role of communication model (Eunson, 2015).
Important Learning's from the Course Work
During this course, I realised that communication is vital and represents human interaction in context to public relations, customers, among team members and meetings, interpersonal skills like assertiveness, questioning, listening, answering and many others. On the other, an important aspect like meta-communication and communications is also important in today's perspective due to telecommunication systems like satellite, telephone networking, etc. (Yousef, 2017). I also learned about the drawbacks of communication technologies that it made people addicted like a Data-driven person who depends upon smartphones, the internet etc. Thus, the noteworthy point is that I will use the means of communication wisely. Apart from these aspects, I came across many communication models like Sender- message- receiver model, Berlo's SMCR model, Lievrouw and Finn's system model and Foulger's ecological model (Eunson, 2015). These models gave me an insight into minor details like senders, messages, channels and receivers, thus improving my communication skills and technology development (Schmitz, 2018). One of the important aspects of messaging was also taught, i.e., encoding, message transforming, decoding, message interpretation, different forms of messages, pre-editing, editing, message filtering etc. I also learned about barriers like noise and feedback in response to the received message (Eunson, 2015). Furthermore, this enhanced knowledge is sufficient to make my communication effective and successful. This knowledge required me to select the mode of communication-based on reinforcement, suitability, variation, and preferences, but when there is no response, it indicates communication failure (Etersons, 2016).
Secondly, this course work made me realise that non-verbal communication is an integral part of communication through which I can understand myself and others. I can use my knowledge of non-verbal behaviours like gesture, eye movements, and other clusters of non-verbal behaviour to understand others' mental state (Eunson, 2015). I also learned how to find out imbalance among verbal and non-verbal communication like verbally if anyone says all good but non-verbal communication expresses tears on eyes, the sad expression indicates congruent (Okoro, 2017). I also learned about some specific non-verbal signs which are world-wide accepted and followed, like nodding of the head, smiling and many others (Sasaki, 2017). This deep insight would help me to groom myself as a globally appropriate professional. I clearly understood significant detailing like paralinguistic changes, mirroring, kinesics and haptics (Eunson, 2015). These details enhanced my skills to reproduce my words, copy nonverbal behaviour, body movement analysis, and manage personal space between me and others.
Along with communication skills, I learned about interpersonal and intrapersonal skills, which are important in a communication system. However, interpersonal skill enhances communication but may also obstruct message flow, so it is important to know about factors affecting and psychobabble about the superficial and banal treatment of the theory of psychology ( Eunson, 2015; Moradi, 2018). I gained knowledge about understanding and using emotional intelligence and emotional competency for communication. These skills would certainly help answer unresolved questions through which superior performance can be shown in work (Sheth, 2017). Skills like self-talk and assertiveness are vital for self-motivation, and I can assess my assertiveness by assessing my way of communication with different people in varied conditions. Now, I can efficiently use various behaviour pattern like give and take of compliments, help or favour request or rejection of the request, by showing love, like or affection, maintenance of communication process, asking for an individual right, sharing a personal opinion and expressing relevant anger and displeasure (Eunson, 2015). Furthermore, this course also taught me about the cooperative principle, which explains how individuals interact (Febrianita, 2019). With this vast knowledge about people's nature, I understood how to improve the communication process's unethical and manipulative ends (David, 2011).
Another significant learning of this course work was about listening, questioning, feedback skills and feedback application. This course taught me how by listening, only half of the problem could be solved and also I learned how to recognise aggressive listening. However, I also learned time-saving as in most conditions when a solution of the respective question is clear that time listening skill is considered a waste of time. I learned the importance of concentration, attention, and comprehensive active and reflective listening (Eunson, 2015). The listening skill has some effective barriers, like in effect, mind game if not listened properly, which badly affects the communication process. Apart from this, I also understood feedback importance as it is advice, support and critique in response to one's communication, which may give rise to problems also if it is negative feedback (Vogel, 2018). Feedback can be obtained and provided, which is excellently explained through the Johari window, based on listening and disclosure capacity. I experienced from the Johari window that the impression of a person may not be accurately perceived. It is dynamic, so it is important to know about impression management that people try to influence others and speech manipulation, which can be done either consciously or unconsciously (Eunson, 2015; Koca, 2010).
In today's world, we work in a diverse culture, so it is imperative to know how intercultural communication can be done. So through this course, I learned about intercultural communication and factors affecting this form of communication. This lesson was delivered by providing in-depth knowledge of cultural models and their application in intercultural communication. One of the most relevant models which I learned is Hofstede's model of culture. As per this model, culture has five dimensions; power distance, uncertainty avoidance, individualism, masculine and feminine. The power distance dimension is about the organisational setting, and it focuses on culture, attitude, society, and works place. I realised that these dimensions are vital for equality and inequality among the culture. Aspects like individualism would significantly guide me to know about the extent to which I can define my identity as per their culture (Eunson, 2015). By masculine and feminine dimensions, sex role within a culture was well explained to me. Masculine is about culture in which the traditional sex-role can be assessed; however, the feminine is about non-traditional sex roles. I gained knowledge from this that males are associated with assertiveness and females with nurturance. Hence, this model provided me with an insight into the things that diverse and united cultures (Eunson, 2015).
Changes in me after Course
Before this course, I did not know about the different ways of transferring information, but I found drastic changes in me after completing this course. After this, I can understand and evaluate theoretical approaches present in interdisciplinary communication areas like a summarisation of central thinker, the concept of communication, and I can also determine the strength and weakness of varied approaches (Febrianita, 2019). This course developed communication competencies within me through which I feel competent enough to appropriately manage conflicts and self-disclosure. I can be an active listener for finding solutions to my or other's problems (Vogel, 2018).
It also taught me how to communicate effectively through verbal or non-verbal communication. Moreover, I learned how to apply knowledge of human communication and language to intrapersonal, small group, interpersonal, media, gender, organisational, technologically mediated communication, gender, family, intercultural communication and many more from various perspectives (Eunson, 2015). As an effective team member, I clearly understood how I could support my team in approaching the team's work-life efforts. Effective communication and interpersonal skills are essential tools for attaining productivity and establishing a strong working relationship at different organisation levels. I realised and learned that for building trust within a team, it is important to have a clear statement of communication then only output, morale and productivity can be increased and also I can be a valuable asset for my respective organisation or team, which will be helpful for me while shaping my future.
Effective and Non Effective Skills during Group Activities
During this course, I worked well during the group activities and was good at verbal communication. During the presentations, I applied the fundamentals of communication and interpersonal skills. I was open to discussing problems, interacting with others and maintaining good human relations skills to propel my future.
Before joining this course, I was not aware of non-verbal communication and the importance of intercultural communication consideration. So, during this course work, I lacked behind in this particular skill. But after completion, I learned how to perceive messages by the gesture, body language, facial expression etc. Furthermore, I came to know about communication barriers also, which might hamper my communication success. This in-depth knowledge aids my communication skills and will help me in the passing selection process in my future (Yousef, 2017). I also found this course significantly beneficial for me to express and perceive others' views and information.
Becoming a Better Communicator in Future
After completion, I realised that communication within an organisation is important to develop, a healthy and beneficial communication process. Then only I can achieve success in the future. I learned how to become an effective communicator easily. I have learned to handle my emotions during goal accomplishment. Thus I will not let my emotions take over and vindicate the conversation (Okoro, 2017). Controlling our emotions is significant enough to become a better communicator. I will also use interpersonal communication skills effectively as only then, I am open to the ideas of forwarding views of myself and can participate in problem-solving. I will keep this learning forever with me that communication skills are worth saying and unique, provides an opportunity, and helps empower students to excel in their future. Moreover, it motivates progress ahead by developing a harnessing spirit, which is a supreme perspective in our work.
Effective communication can be the key to any relationship. Knowledge about words, ideas, articulation and listening to others is not easy. Though we all are communicating with others, mostly effective communication is challenging. However, effective communication plays a vital role in nurturing positive work experience and improving the work environment (Koca, 2020). Communication skill is a discipline of a lower grade of challenges. It's all about its fundamentals. Moreover, daily life experiences and common senses indicate that whether skills are indeed enhanced or not. Hence, communication and management are complementary to each other and are a strong element for achieving success. Communication is an integral part of any organisation, team or group through which valuable performances can be achieved (Vogel, 2018).