MAN6910 Impact Of Social Responsibility On Business Process Management Homework 1 Answer

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Question :

MAN6910 Business Process Management (Individual) Assignment 1— Research Report Semester 1 2021

Research Report  Your task is to write a short literature review in this research report about the Impacts of SOCIAL RESPONSIBILITIES and SUSTAINABIUTY on Business Process Management in Edith Cowan University".

Stage 1 —Literature Summary

• Choose at least five journal or conference papers that you will use in this research report. 

• Provide tables to include the following details for each selected journal or conference paper o Article Title o Name of Authors o Year published lournal/Conference Proceeding Title Short Summary (no more than 50 words). 

▪ Reason(s) why it is suitable for your research report 

Article X Article Title Name of Authors Year published Journal/Conference Proceeding Title Short Summary Reason(s) why it is suitable for your research report

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Answer :

MAN6910 Business Process Management (Individual) Assignment 1

Impact of social responsibility and sustainability on business process management In Edith Cowan University

Stage 1: Literature Summary

Article 1: Nejati, M., Shafaei, A., Salamzadeh, Y. & Daraei, M., (2011). Corporate social responsibility and universities: A study of top 10 world universities’ websites. African Journal of Business Management, 5(2), pp.440-447. 
Article TitleCorporate social responsibility and universities: A study of top 10 world universities' websites
Name of AuthorMehran Nejati, Azadeh Shafaei, Yashar Salamzadeh and Mohammadreza Daraei
Year Published2011
Journal/ Conference Proceeding TitleAfrican Journal of Business Management
Short SummaryThe academicians have developed an interest in social responsibility and sustainability in the current times. The companies have to become responsible for their shareholders and also towards society in general. The centres of Universities are knowledge sharing and generation which is very significant for solving problems of the world to achieve a sustainable future.
The reason why it is used.This article is used as it helps to throw light on the fact that Universities can play an important part to create an impact on the process management of businesses by creating a sense of social responsibility among their students
Article 2: Ramos-Monge, E.L., Llinàs-Audet, X. & Barrena-Martínez, J., (2019). Drivers and barriers of University Social Responsibility: integration into strategic plans. World Review of Entrepreneurship, Management and Sustainable Development, 15(1-2), pp.174-201.
Article TitleUniversities as Corporate Entities: The Role of Social Responsibility in Their Strategic Management
Name of AuthorElva L. Ramos‐Monge, Xavier Llinàs Audet and Jesús Barrena‐Martínez
Year Published2019
Journal/ Conference Proceeding TitleCorporate Governance and Strategic Decision Making
Short SummaryThis article helps to examine how institutions structures the objectives, mission and strategic actions and their directions to meet these expectations. Universities in their daily management can be considered to be a corporate entity that can help to set up strategic practices and plans which can help to achieve the goals successfully in the long term.
The reason why it is used.The article explores the important steps for adjusting the strategic plans so that new challenges can be met by introducing a socially responsible orientation in their process of management
Article 3: Camilleri, M.A., (2017). Re-conceiving Corporate Social Responsibility Programmes for Education. In Corporate Social Responsibility (pp. 157-172). Springer, Cham.
Article TitleReconceiving corporate social responsibility for business and educational outcomes
Name of Author
Year Published2016
Journal/ Conference Proceeding TitleIn Corporate Social Responsibility
Short SummaryThere is a win-win situation for big businesses and their policy-makers as they tend to nurture their human resources with the correct knowledge, competences and skills. This article suggests that there has to be a rationale for these corporations to conjoin with governments and stakeholders for providing training and education and training for a sustainable future.
The reason why it is used.The findings help to demonstrate the scope for businesses to get engage in corporate social responsibility initiatives by implementing provisions concerning continuous training for professionals and educational programmes so that the employees could develop a sense of sustainability and responsibility while working in the business.
Article 4: Magdaleno, A.M., Duboc, L. & Betz, S., (2016), September. How to incorporate sustainability into business process management lifecycle? In International Conference on Business Process Management (pp. 440-443). Springer, Cham. DOI: 10.1007/978-3-319-58457-7_32
Article TitleHow to Incorporate Sustainability into Business Process Management Lifecycle
Name of AuthorAndréa Magalhães Magdaleno, Leticia Duboc3 and Stefanie Betz
Year Published2016
Journal/ Conference Proceeding TitleSustainability Aware Business Process Management
Short SummaryHuman activities have become the greatest concerns in society that leads to global efforts so that sustainable development could be achieved. Business organizations tend to play a significant role during endeavours. Hence, Business Process Management gives a comprehensive method for executing, designing, monitoring and implementing sustainable business processes. 
The reason why it is used.This article will help to raise the issue about how business process management can be used to provide systemic effects on the business processes in the economic, social and environmental, economic dimensions of sustainability.
Article 5: Schoormann, T., Kutzner, K., Pape, S., & Knackstedt, R. (2019): Elevating Social Sustainability in Business Processes: A Pattern-Based Approach. In: Proceedings of the International Conference on Information Systems (ICIS 2019), Munich, Germany. 
Article TitleElevating Social Sustainability in Business Processes: A Pattern-Based Approach
Name of AuthorThorsten Schoormann, Kristin Kutzner, Sebastian Pape and Ralf Knackstedt
Year Published2019
Journal/ Conference Proceeding TitleInternational Conference on Information Systems

Short SummarySustainability has become significant so that society can face the fundamental challenges and thus this increased interest in business practices and researches. The article uses a process pattern-based approach so that solutions for common problems concerning social sustainability could be provided. 
The reason why it is used.This article highlights best practices and solutions for practitioners thereby laying the foundation for more forms of research in the concerned field.

Stage 2: Short Literature Review

Article 1: Nejati, M., Shafaei, A., Salamzadeh, Y. & Daraei, M., (2011). Corporate social responsibility and universities: A study of top 10 world universities’ websites. African Journal of Business Management, 5(2), pp.440-447

The main thing that is searched in this literature is that what the leading universities in the world are committed to so that they can maintain social responsibility. However, the topic has already spoken about the questionability concerning the leading universities concerns about corporate social responsibility and the extent that they are committed to their social responsibilities. The key concepts that are discussed here are organisational governance, human rights, labour practices, the environment, share operating practices, consumer issues, community development and involvement, and CSR in universities concerning corporate social responsibility. The major relationship, which can be seen in the article, is that universities are in some way or the other linked with social responsibility and sustainability issues and that is announced within their website content. The gap in the article is that it lacks considering effective social practices done by the universities. The perceptions of the stakeholders concerning social practices are not measured in the study. However, there is certain conflicting evidence as only the websites of the universities are checked regarding corporate social responsibility and its core areas and that is matched with social reporting identify the aspects of social communication. The background of the paper talks about the vacuum in which the organisations operate those impacts their surroundings including society, stakeholders and other interest parties. 

Article 2: Ramos-Monge, E.L., Llinàs-Audet, X. & Barrena-Martínez, J., (2019). Drivers and barriers of University Social Responsibility: integration into strategic plans. World Review of Entrepreneurship, Management and Sustainable Development, 15(1-2), pp.174-201

The literature review searches the important steps, which are required for adjusting the strategic plans so that a socially responsible orientation could be introduced in the management of various businesses. There have been earlier speculations about the missions of the institutions and their objectives for meeting social responsibilities concerning their Government, employees, students, companies, local communities and other stakeholders. The key concepts involved the transformation from corporate social responsibility into university social responsibility and how the universities social responsibility should be included in university strategic management. Stakeholder’s theory has been used to highlight these universities social responsibilities. Hence, a relationship has been drawn between corporate social responsibility and the university's social responsibility. The strength of the study is that it derived and organisational scope, educational scope, social scope, cooperative scope through the study however the weakness and the gap involved the complexity of the issue and it deserves a more in-depth analysis and through different aspects. This could not be understood through the application of a single tool and requires multiple perspectives. The conflict in evidence consistent with the potential of universities in the perception of educating the future of professionals and at the same time the higher education being the reason for students to create a classification among these responsibilities. The overall background of the research is to throw light on university social responsibility so that it can be transferred into university strategic management through strategic planning that includes the mission, objective and strategies so that it can satisfy and impact the university stakeholders.

Article 3: Camilleri, M.A., (2017). Re-conceiving Corporate Social Responsibility Programmes for Education. In Corporate Social Responsibility (pp. 157-172). Springer, Cham. 

The article aims to find out the role of private sectors in the education realms. There has been already an immense discussion on the opportunities, which companies and the governments can create on human resources. The key concepts used in the article are the Contributions of the private sectors and their interest to actively participate in re-conceiving societal well-being in education. Relationships, which are discussed here, are the link between corporate social responsibility and stakeholder engagement, education and human resource management. The strength of the research is that it indicates the necessities for the businesses, which instils a responsible behaviour among them concerning corporate sustainability. However, the weakness and the gap of the research is that there are various forms of businesses present in the world and there are diverse sectors and industries and all could not be considered. The conflicting evidence here is that not just the business institutions but the government also has an important role to play in educating students about social sustainability and responsibility. Hence, the overall background of the research tries to demonstrate a learning journey, which the individuals require to acquire skills and knowledge, which are relevant in their career endeavours.

Article 4: Magdaleno, A.M., Duboc, L. & Betz, S., (2016), September. How to incorporate sustainability into business process management lifecycle? In International Conference on Business Process Management (pp. 440-443). Springer, Cham. DOI: 10.1007/978-3-319-58457-7_32

The article aims to understand how development can meet the requirements of the present times without hampering the future generation and their abilities so that they can meet their own needs. There have been several discussions on the same topic earlier on independent dimensions such as social, environmental and economic satisfaction. The key concepts discussed in the article are the digitalisation of business process management to promote responsibility and sustainability. The relationship patterns identified in the paper are the link between sustainability and business processes. The strengths of the article involve developing a language concerning sustainable business process management and production of catalogue metrics. Research limitation and weakness is that business process management is a huge dimension and visualisation of all the processes is difficult. Conflicting evidence was process visualisation in the article and visualisation in real life as the dimensions are broader when it comes to business process management. Change the background of the research speaks about the extension that can be considered concerning the indirect and direct effects of business processes in various dimensions of sustainability.

Article 5: Schoormann, T., Kutzner, K., Pape, S. & Knackstedt, R., (2019). Elevating Social Sustainability in Business Processes: A Pattern-Based Approach. In ICIS.

Through this article, it will be easier to find out the fundamental challenges that society is facing concerning sustainability for business practices and research. There have been various discussions on the topic of the approaches, which helps to transform our business into a more sustainable organisation through business process management. The key concepts, which are discussed in the article, include identification of issues identification of solution and development of the patterns and processes for social sustainability and responsibility. Relationships, which are focused on in the current article, are Progress and their expected implications. The strength of the study is that it highlights issues of social compensation, resource replacement, labelling, sourcing, value chain and human-centred individualisation. Weaknesses Of the research is that moving business processes towards socially sustainable and responsible entities is a quite challenging task and it requires proper methods and tools. The study had various gaps as the keyword searches for identification of processes and patterns were limited to the journal scope, the conferences and the search items that were selected. Conflicting evidence in walls that practically helps to evaluate the patterns and the processes that enable the business to consider social sustainability however, Carrying out the same in practicality is quite challenging. Overview of the article suggests that the processes and practices, which are involved concerning social sustainability, should be facilitated in the best possible manner to improve certain aspects.

Stage 3: Research Report 


Sustainability is the approach that is quite comprehensive when it comes to the management of the organisation. It is mainly focused on structuring, maximising and creating long-term social, economic and environmental value. It can be used as a response towards the challenges concerning the modern world that organisations are facing from both private and public sectors (Tiana & Villarreal, 2016). Universities also play an important part while creating effects on Business process management, as they tend to instil a sense of social responsibility in their students. Hence, sustainability is a form of responsibility concerning the impact that is created by organisations on their surroundings, environment, business and social terms. Proper management of this in packs can result in improved external relations, lower cost and better-managed risks. Journals were cross-referred so that proper information regarding the topic could be gathered.

Critical analysis of Social responsibility and sustainability on business process management at Edith Cowan University

The Edith Cowan University is committed to reducing the pressure on the environment as they have started to encourage sustainability (Environment ECU, 2020). The university tries to diminish the environmental footprint by encouraging the achievement of a community, which is sustainable, and by creating a learning environment. They bring a large organisation to create immense greenhouse gas emissions and the University acknowledges this significant contribution. The main goal of the university was to minimise their resources of waste and prevent pollution so that they can demonstrate environmentally sensitive development through continuous improvement and innovation. They focus on the targets related to their sustainable community’s action plan, which helps to develop awareness so that the practice of environment and social sustainability among students’ communities and employees could be carried on.  Sustainability can also help to embed principles of environmental and social sustainability as skills and knowledge into the Research programmes and Curriculum. The improvement in the plan is continuous as they reduce the university's environmental footprints in dimensions of teaching, learning concerning energy, research, materials, waste, water, transport and biodiversity. 

Moreover, sustainability also helps to raise issues concerning business process management and this will be useful to provide business processes, which will be systematic so that social, economic and environmental dimensions concerning sustainability go to be understood. There is a big link between education and corporate social responsibility (Amran, Lee & Devi, 2014). The onus lies on the universities to implant a sense of responsibility among dear students. Governments and businesses play vital roles in overcoming skill mismatches and skill gaps. However, they can be engaged with one another in proper ways. Business process management should transcend these matters so that an impeccable impact can be created on their employee's needs concerning the societal needs of the region. This way they can build regional collaborations with governments, non-profit organisations and educational institutions, which will be fruitful for issues like competitiveness and unemployment.

Nejati et al. (2011), stated that sustainability can help to create a notion of shared value and this perspective can be used as a management strategy and can bring about changes in the corporate financial performances. Businesses can also engage themselves in philanthropic causes, and principles of stewardship so that they can unleash these shared values for business process management towards society. The process management could hire philanthropy so that it complements their long-term sustainability and responsibility concerning a city. Hence one of the university's main strategic goal is to ensure they have sustainability in their organisation with proper infrastructure that can support the broader objectives (Ahmad, 2012). Thus, the university focuses on reducing its carbon footprint through various activities, which include landfilling with wastes, reducing energy and water consumption and so on. Moreover, government policy targets are kept in mind so that the goals of the university could be aligned with them.

Moreover, business process management could be used to promote sustainability. Sustainability is currently the driving force in society and consumer prefer their services and products, which are sustainable, and this has led universities and organisations to value the image of green business. These require an organisation to abide by regulations and rules and take permissions when they conduct anything concerning natural resources. Moreover, universities also help to realise that sustainable practices can bring financial benefits to the organisation. While designing, executing, implementing and managing the business processes the universities can traditionally focus on cost, time, quality drivers and efficiency only. As opined by Rundle-Thiele & Wymer, (2010), the emergence of sustainability made the classical driver is increasingly subjected to critical scrutiny. The approaches, which already exist in dimensions of business process management and sustainability mainly focuses on the environmental dimensions, which often overlooks economic and social dimensions. In the same manner, Edith Cowan University also becomes concerned with understanding, modelling, stimulating, documenting, executing, analysing and changing their business processes continuously so that they can dedicate them sells to overcome environmental consequences of the business processes.

It is important for the business practises to move towards sustainability so that they can research the stream concerning Green business process management. This will help the university to reduce and monitor the environmental impact of that business processes.  Schoormann (2019), stated that the development could be done concerning the process patterns for acquiring social sustainability so that the social performance could be improved by compensating for negative aspects without altering the structure of the process. Moreover, the social alternative could also help in improving the performance socially by offering extra alternative processes so that there is no change in the core of the business processes. Social resource replacement also helps in improving social performance as the negative influences are replaced which are created on society and employees without changing the process structure (Camilleri, 2017). Labelling process, services and products concerning the social certificates of social sustainability also change the social image of the university. 

The corporate social responsibility feel has been growing immensely and today a good number of approaches, theories and terminologies on CSR exist. The universities should imply organisational governance in the system so that the organisation can implement their objectives. Proper governance is based on incorporating the main practises and principles of transparency, accountability and it has a weird concerning the interest of stakeholders of the universities (Magdaleno, Duboc & Betz, 2016). The universities need to provide services and products to their students and that is why they have certain responsibilities towards their students. The concept of corporate Social responsibility has been evolved over the past few years. The focus has been Impolite on big corporations in the beginning and later they were evolved through different definitions and went beyond just large corporations to other organisations like small firms and educational institutions within such social responsibility.

Moreover, Edith Cowan University is one of the most efficient consumers of energy consumption in the Australian university sector. They stand in the fifth rank of the benchmarking report any combination of efficient buildings teamed with advanced BMS technologies adds them to drive this level of sustained performance. Moreover, they also focus on the reduction of plastic usage in their campuses. Plastic water bottles were removed from the vending machines from three campuses and they were replaced with biodegradable and glass cartoons. Up-gradation and installation of various, new water filters were installed on all campuses. ECU also provides students with options of transportation whereby carbon emotions can be reduced by pooling vehicles (Environment ECU, 2020). Moreover, the university explores the processes of visualisation approaches and tools, which already exist so that they can verify and amplify the sustainability lanes concerning business processes. For the university to achieve the process considering improvements in sustainability, it is fundamental that the higher base specialist can understand and examine the business processes models to create decisions. The visualisation process will allow observation knowledge instruction and fax. An initial Prototype type can also help the universities to visualise certain sustainable contexts (Ramos-Monge, Llinàs-Audet, & Barrena-Martínez, 2019). University’s potential comes from various perception concerning their labour by educating future professionals but higher education institutions can have an impact beyond that. The strategic decisions are impacted While various stakeholders through the educative, organisational, cognitive and social scope. The universities have a proper opportunity to generate welfare in the society thus Edith Cowan University uses strategic management constantly in the decision-making processes for corporate social responsibilities.


Finally, it can be summarised that Edith Cowan University uses its sustainable development plans for enhancing their business process management as well as looks after the welfare of their students. It can also be seen that educational programmes, which are still in students, can provide them with relevant skills and knowledge that are required by industry and businesses. Moreover, the government needs to work jointly with corporations and institutions so that they can improve student as well as employees and develop a sense of corporate sustainability within them. The study thus highlighted the importance of Social sustainability and corporate responsibility on business performance management of Universities.