PROJ6001 Integrated Project Management Laureate International Universities USA
Evaluate the internal and external factors and their impact on the project management process. Strategies to implement the appropriate course of action
Critically evaluate the impact of internal and external factors on project management processes and develop strategies to implement appropriate courses of action.
Articulate project management outcomes and communicate using a range of media to diverse stakeholders representing differing expectations
Answer: The case scenario of Quasar Communications Inc. sheds some light on the internal and external factors capable of impacting the Project Management Process. Following key factors have a significant impact on the Project Management Process of Quasar Inc:
By considering the SWOT analysis of CP, following are the key Enterprise Environmental Factors that are affecting the legal process in project management:
Loss of employees: The organization is facing issues in retaining the employees in managing the marketing and sales
By considering the SWOT analysis or QGI, toiiowing are the Key Enterprise Environmental Factors that are artecting tne legal process in project management:
Loss of employees: The organization is facing issues in retaining the employees in managing the marketing and sales operations. The contracting issues that are changing according to the legal process are having the significant impact on the Business process of organization and influencing the satisfaction level of employees. In Quasars case as the Vice President stated, the organization is facing difficulty in meeting time and cost parameters without sacrificing the quality (Larson & et al., 2014). In their previous project, they were able to satisfy only 75% of the customers even though the work was completed on time within the estimated cost. The factor is to manage project members for maintaining the high standards for project management. For that employee need technical skills, experience, and working methodology is crucial for the success of the project.
Communication: The Project Management Team (PMT) has to allocate resources judiciously so that optimum utilization and quality work could be delivered on time (Heagney, 2016). As the case study suggested for Quasar, project managers and line managers are facing difficulty in carrying out effective communication with their customers as well as in managing the activities of various departments. They have lots of responsibility but very less authority that makes it difficult to manage team members.
Political factors: The political environment has the direct impact on the enterprise planning and implementation of strategies. The changes in legal framework are influencing the cost of project management process. However, the organization is having a good understanding of legislation and requirements considering the EEF political factors but lack of authority for line manager hindering the opportunities of encouraging business.
Economic factors: Understanding the demands of the market and clients are important to deliver quality. In the case of Quasar, the project and line managers are unable to forecast market trends and understand the requirements of their customers. This results in decreasing sales. They need to encourage their communication skills and interaction with customers more to know where they are falling short to maintain the supply of the products and services (Park, & Lee, 2014).
Social factors: Prices are decided by the senior management after consulting sales team and studying market trends by considering the needs and requirements of target groups. Quasar is facing difficulty in offering quality while restricting prices which affecting project management process. QCI is also failing to identify the expectation of small and large customer groups that affecting the EEF and project management process (Hudnurkar & et al., 2014). Moreover, the organization struggles to balance manufacturing cost to the company and maintain the optimum cost to the customer.
Technical factors: For managing EEF approach and maintain the business in the highly competitive business environment, consideration of technical tools is essential. According to analysis, the QC! management team is not having good technical assistance and approach for maintaining communication with supplier and employees. This is affecting their decision making for the project management process.
Legal factors: There are various legal factors for the organization that requires concern for managing the project management process. The key factors that have the vital impact on the process of the organization involve the cost of lawyers, contract with suppliers and lack of sharing of profits with stakeholders (Saarsen & Dumas, 2016). Moreover, lacking in the business review against legislation is also shaping their business process and project actions.
Environmental factors: The manufacturing organization is not following the Enterprise Environmental rules and regulations. The major reason behind it was lack of knowledge and authority of line manager and project manager The lack of consideration of the legal framework for environmental betterment is influencing project management process of QC!.
For managing the project action and implementation of plan and activities for achieving the marketing and operational goals considering the EEF and legal framework, the project management team of QCI could use the following strategies:
Clear establishment of goals:
According to the given case of QC!, the project manager and line managers are not aware of goals and specification of the organization. The lack of clarity in goals and direction of the business process is affecting implementation of project actions. To overcome this issue, the management team needs to conduct regular meetings with the manager and employees to provide the information about EEF. The proper interaction will support to maintain the clarity in the goals and
expectation of organization in handling the customers. The company has failed to satisfy the customers. For the large and capital investment project, the clarity of goals and process of managing action is essential (Serra & Kunc, 2015). The proper communication by using online tools or meetings will be beneficial for an organization to develop an integrated project management approach.
Scheduling of project:
The strategy that organization could use for managing project management functions and activities will involve proper scheduling of the tasks and operation related to marketing and customer handling. The scheduling of task involves the comprehensive listing of marketing and customer related projects, determination of SMART goals for each marketing project as well as providing the ranking to their projects. In addition to this, the use of project management tools like Gantt chart and PERT, network diagram and CPM will help to develop proper scheduling of the activities and implementation of actions (Cleden, 2017). For example, the effective R&D process will require the specification of the target audience and requirements to develop the plan and policies that could help in the achievement of goals along with EEF.
Plan and prepare:
The QCI management is looking to craft improvement in the project management approaches through managing balance with employees and line managers. For the action and implementation of tactics to improve the business engineering, the management needs to focus on the planning and preparing the corrective actions. In order to maintain the integrated process in managing project related to marketing and customer handling function, QCI management needs the plan. For example, the planning of demand and budget for managing operations will help the organization to maintain the required balance in manufacturing and meet the satisfaction level of customers from small and large groups. Moreover, for that, the organization could use the bottom-up approach for project planning (Turner, 2016). By using this approach of planning, the project manager will interact with the team members and provide the essential information about goals and schedule of tasks for marketing and capital investment in the project.