UNIT OUTCOMES, ASSESSMENT CRITERIA AND EVIDENCE REQUIREMENTS

Unit outcomes are given below. Assessment criteria and evidence requirements are given below each task.

REPORT (Operations management in business)

You have been working in the operations department of your organization for the past three years as a senior operational manager. Over the past two years the operational performance of the company has been declining such that the company is facing difficulties in meeting its objectives.

As part of the continuous improvement and restructuring the operation processes you have been asked by the head of your organization to prepare a report on a particular area of the operations titled “A report on operations planning and control of [name of the organizations or unit]”. Your report must be unified and coherent. It must not exceed 3,000 words.

To complete this task successfully, you must:

1. Explain the importance of operational management. (1.1)(12.5 Marks)

You must:

1. Discuss operations management in terms of input, process, and output.
2. Discuss the importance of operational management in terms of efficiency and effectiveness.
3. Explain the need to produce safely, on time, to cost, to quality and within the law. (1.2) (12.5 Marks)

You must:

1. Discuss the need to produce goods and services safely, on time, to cost, to quality, and within the law.
2. Discuss the importance to produce goods and services safely, on time, to cost, to quality, and within the law.
3. Explain the ‘Three Es’ (economy, efficiency and effectiveness). (2.1)(12.5 Marks)

You must:

1. Discuss ‘Three Es’ (economy, efficiency and effectiveness).
2. Discuss the ‘Three Es’ (economy, efficiency and effectiveness) in relation to operations management.
3. Explain the tension between cost minimization and quality maximization. (2.2)(12.5 Marks)

You must:

1. Discuss the concept of cost minimization and quality maximization.
2. Discuss the relationship between cost minimization and quality maximization. (This provides evidence for learning outcome LO1 & LO2.)